Terms and Conditions
Please read this agreement carefully to ensure you understand each provision. THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
We may update these Terms and Conditions from time to time at our sole discretion. The modified Terms and Conditions will be effective 30 days following posting and you agree to the new posted Terms and Conditions by continuing your use of the Site and/or placing an order. Each time you use the Site or place an order, you reaffirm your acceptance of the then-current Terms and Conditions, and your agreement to be bound hereby. You are responsible for staying informed of any changes and are expected to check this page from time to time so you are aware of any changes. If you do not agree with the modified Terms and Conditions, you should stop using the Site.
By using our Site, you represent that you have reached the age of majority where you live and that you have the legal ability to accept these Terms and Conditions and to use the Site in accordance with these Terms and Conditions.
Important Health Information
People with certain conditions MUST HAVE physician approval prior to ordering any NuYou Cooking and Consulting consumable goods; these include, but are not limited to people who: (a) are pregnant, (b) have anorexia or bulimia, (c) have chronic kidney disease, (d) children under 17 years old, or (e) nursing mothers. People with these or any other serious health conditions must seek physician approval before ordering any NuYou Cooking & Consulting consumables.
Weight Loss and Health Claims
NuYou Cooking & Consulting provides weight loss and health information solely for informational purposes. Weight loss and health results are not guaranteed. Actual results will vary widely from individual to individual. By purchasing from NuYou Cooking & Consulting, you acknowledge that NuYou Cooking & Consulting does not make any claims, guarantees, explicit or implied, for any specific results. You also acknowledge that it is possible to gain weight on a program. Failure to lose weight or meet your desired results will not be grounds for a refund or to seek any damages against NuYou Cooking & Consulting.
Please note that nutritional information on our site reflects recent updates to meals based on evolving ingredients. The nutritional information for meals at the time of their preparation is reflected on the labels on our meal containers.
Credits and Refunds
Refunds and credits are only issued for damaged or missing meals. If there is a problem with your meals, please contact our customer service team at [insert email address]. You must report your issues within 5 days of the meal being delivered. Depending on the circumstances, we will provide you a full or partial credit or refund of the purchase price for that delivery. NuYou Cooking and Consulting may require the return or photo documentation of the meal(s) that you are not satisfied with before we make a credit or refund.
Please contact us prior to the weekly cutoff to cancel your upcoming order and receive a full refund if applicable. We may not be able to accommodate requests made after the deadline.
Food Substitution Policy
Although NuYou Cooking and Consulting takes every reasonable measure to have sufficient inventory to fill your order, availability of product(s) may change without notice. NuYou Cooking and Consulting is not responsible for unavailability of product due to popular demand, whether discontinued or still in production.
In the completion of orders, NuYou Cooking and Consulting reserves the right to substitute a similar product. When making substitutions, NuYou Cooking and Consulting takes great care to meet the requirements of your particular program or order. Substituted food items may contain different ingredients and allergens than those in items originally ordered. Prior to consumption, please be sure to carefully check all individual product packages for the most updated information regarding ingredients and nutritional content for any/all of NuYou Cooking and Consulting’s food products, including new and improved items, if you have any food allergies or if you are otherwise concerned about any particular ingredients.
Please Note: NuYou Cooking and Consulting’s food items may contain or may have been manufactured in a facility that also processes: dairy, eggs, fish, shellfish, soy, and tree nuts.